SUPPORT
Support
Something not working quite right for you at home? We can help. For instance, if your Internet is a little flaky, we can run checks and confirm whether it’s an internet provider problem, or equipment in your house. Maybe it's a printer not "talking" to your computer, or your computer is misbehaving itself. If it's broken we can either fix it ourselves or arrange the relevant support needed for it on your behalf.
As with our business services, we can offer this on a per incident basis, or a subscription service ongoing support.
Subscription Support
All prices shown are inc GST.
Silver
$14.99 per month
1 incident a month
Gold
$24.99 per month
3 incidents per month
Yearly checkup of home environment
Platinum
$39.99 per month
5 incidents per month
Yearly checkup of home environment
2 installs or upgrades of equipment per calendar year included
Palladium
$49.99 per month
Unlimited incidents
Yearly checkup of home environment
Installation of upgrades and new equipment included
Per Incident Support
$55 inc GST flat fee
Discount if it takes less than 30 minutes to resolve
Invoicing occurs after the issue is resolved