SUPPORT
Support
Need support, look no further.
We either provide the support ourselves, or if the involvement of a third part is required (such as making a warranty claim), then we act on your behalf so you can concentrate on running your business.
We can operate on either a per incident basis, or put in place a fixed fee subscription service.
We recommend the subscription service, as it provides a higher level of service aimed at ultimately preventing issues from occurring in the first place, but we understand that won’t suit all businesses, and thus offer the per incident option.
Subscription Support
All prices shown are inc GST.
Silver
$34.99 per month
1 - 2 users
Unlimited support
Gold
$54.99 per month
3 - 5 users
Unlimited support
Monthly reporting on issues
Lifecycle management for PC’s and smartphones
Platinum
$69.99 per month
6 - 10 users
Unlimited support
Monthly reporting on issues
Lifecycle management for PC’s and smartphones
Palladium
$79.99 per user per month
10+ users
Unlimited support
Monthly reporting on issues
Lifecycle management for PC’s and smartphones
Inclusions
Support is for the end user environment (computers and software - including rebuilds and new deployments of computers), along with internet services, and smartphones. It does not include servers, or other backend environments.
Gold Subscription Support also includes the following if you have the relevant services with us -
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- Gold Tier Website Management - Standard Website or Silver Tier Website Management - e-Commerce Site
- Gold Tier G Suite Management or Gold Tier Microsoft Office 365 Management
- Gold Tier Domain Management
- Network support and management if Ubiquiti or other equipment we supply is deployed
- Reduced pricing on domain names, and 1 free .com.au, .net.au, .org.au, .com, .net, or .org domain included
- Enhanced DNS hosting, and domain security for free (normally $2 per month)
Platinum Subscription Support also includes the following if you have the relevant services with us -
- Platinum Tier Website Management - Standard Website or Gold Tier Website Management - e-Commerce Site
- Platinum Tier G Suite Management or Platinum Tier Microsoft Office 365 Management
- Gold Tier Domain Management
- Network support and management if network equipment we supply is deployed
- Cloud controller if network equipment we supply is deployed, providing remote alerting and client and site-to-site VPN capabilities.
- Reduced pricing on domain names, and 1 free .com.au, .net.au, .org.au, .com, .net, or .org domain included
- Enhanced DNS hosting, and domain security for free (normally $2 per month)
Per Incident Support
$55 inc GST flat fee
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Discount if it takes less than 30 minutes to resolve.
Invoicing occurs after the issue is resolved